ISO 10002 Belgesi, i\u015fletmelerin m\u00fc\u015fteri \u015fikayetlerini, geri bildirimlerini ve memnuniyet s\u00fcre\u00e7lerini sistemli \u015fekilde y\u00f6netti\u011fini g\u00f6steren \u00f6nemli bir y\u00f6netim sistemi belgesidir. \u00dcretim, hizmet, perakende, e-ticaret, turizm, e\u011fitim, sa\u011fl\u0131k, dan\u0131\u015fmanl\u0131k ve teknoloji gibi bir\u00e7ok sekt\u00f6rde faaliyet g\u00f6steren firmalar i\u00e7in ISO 10002 M\u00fc\u015fteri Memnuniyeti Y\u00f6netim Sistemi, m\u00fc\u015fteri g\u00fcvenini art\u0131ran ve kurumsal itibar\u0131 g\u00fc\u00e7lendiren de\u011ferli bir belgedir.<\/p>\n\n\n\n
ISO 10002 belgesi almak isteyen i\u015fletmelerin m\u00fc\u015fteri \u015fikayetlerini kay\u0131t alt\u0131na almas\u0131, de\u011ferlendirmesi, \u00e7\u00f6z\u00fcm s\u00fcre\u00e7lerini tan\u0131mlamas\u0131 ve tekrar eden sorunlar\u0131 analiz ederek iyile\u015ftirme faaliyetleri y\u00fcr\u00fctmesi gerekir. Bu standart, m\u00fc\u015fteri \u015fikayetlerinin yaln\u0131zca \u00e7\u00f6z\u00fclmesini de\u011fil; ayn\u0131 zamanda i\u015fletme i\u00e7in \u00f6\u011frenme, geli\u015fme ve kalite art\u0131rma arac\u0131 olarak kullan\u0131lmas\u0131n\u0131 hedefler.<\/p>\n\n\n\n
TADEM olarak ISO 10002 Belgesi s\u00fcrecinde i\u015fletmenizin mevcut m\u00fc\u015fteri ili\u015fkileri ve \u015fikayet y\u00f6netimi yap\u0131s\u0131n\u0131 analiz ediyor, gerekli prosed\u00fcr, talimat, form ve kay\u0131t sistemlerinin olu\u015fturulmas\u0131na destek sa\u011fl\u0131yoruz. \u015eikayet alma kanallar\u0131, de\u011ferlendirme y\u00f6ntemi, \u00e7\u00f6z\u00fcm s\u00fcreleri, m\u00fc\u015fteri geri bildirim kay\u0131tlar\u0131, performans g\u00f6stergeleri, i\u00e7 denetim ve y\u00f6netimin g\u00f6zden ge\u00e7irmesi gibi s\u00fcre\u00e7ler i\u015fletmenizin yap\u0131s\u0131na uygun \u015fekilde haz\u0131rlan\u0131r.<\/p>\n\n\n\n
ISO 10002 M\u00fc\u015fteri Memnuniyeti Y\u00f6netim Sistemi; m\u00fc\u015fteri \u015fikayetlerini etkili y\u00f6netmek, hizmet kalitesini art\u0131rmak, m\u00fc\u015fteri sadakatini g\u00fc\u00e7lendirmek ve kurumsal kalite k\u00fclt\u00fcr\u00fc olu\u015fturmak isteyen i\u015fletmeler i\u00e7in \u00f6nemli bir belgedir. TADEM, ISO 10002 Belgesi s\u00fcrecini yaln\u0131zca belge alma \u00e7al\u0131\u015fmas\u0131 olarak de\u011fil, i\u015fletmenizin m\u00fc\u015fteri odakl\u0131 y\u00f6netim anlay\u0131\u015f\u0131n\u0131 geli\u015ftiren uygulanabilir bir sistem kurulumu olarak ele al\u0131r.<\/p>\n","protected":false},"excerpt":{"rendered":"
ISO 10002 Belgesi \u2013 M\u00fc\u015fteri Memnuniyeti Y\u00f6netim Sistemi ISO 10002 Belgesi, i\u015fletmelerin m\u00fc\u015fteri \u015fikayetlerini, geri bildirimlerini ve memnuniyet s\u00fcre\u00e7lerini sistemli \u015fekilde y\u00f6netti\u011fini g\u00f6steren \u00f6nemli bir y\u00f6netim sistemi belgesidir. \u00dcretim, hizmet,…<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-219","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/tademmuhendislik.com\/index.php?rest_route=\/wp\/v2\/posts\/219","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tademmuhendislik.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/tademmuhendislik.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/tademmuhendislik.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tademmuhendislik.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=219"}],"version-history":[{"count":1,"href":"https:\/\/tademmuhendislik.com\/index.php?rest_route=\/wp\/v2\/posts\/219\/revisions"}],"predecessor-version":[{"id":220,"href":"https:\/\/tademmuhendislik.com\/index.php?rest_route=\/wp\/v2\/posts\/219\/revisions\/220"}],"wp:attachment":[{"href":"https:\/\/tademmuhendislik.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=219"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/tademmuhendislik.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=219"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tademmuhendislik.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=219"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}